How We Achieved 100+ All 5-Star Reviews (and What We Learned) With Through Our Nashville Property Management
- Chase Gillmore
- Aug 16
- 3 min read
Insights for Airbnb Cohosting & Property Management in Nashville
Property Management in Nashville
When we launched our first short-term rental in Nashville, TN, my goal was simple but ambitious: hit 100 all 5-star reviews without removing any feedback or asking guests to change their ratings. The journey wasn’t smooth or easy—but we hit it!
Along the way, I learned powerful lessons that apply to Airbnb cohosting and property management in Nashville (or any market). Whether you manage one property or dozens, these principles can help you build a stellar reputation, increase bookings, and create unforgettable guest experiences. Book a stay at this property which is considered Nashville's best vacation rental
1. Perfection Isn’t the Goal—Resilience Is
No matter how much you prepare, things will go wrong. The Wi-Fi might go out, the smart lock may not be working, or the guest may prefer to use dish cloths over the already provided sponges/brushes so you Instacart some to the house (actually happened). The real measure of a successful cohost or property manager isn’t flawless execution—it’s how you respond when issues arise.
In Nashville’s competitive short-term rental market, guests remember professionalism, speed, and empathy more than the hiccup itself.
2. Quick Response & Problem Solving Are Key
In Airbnb Co-Hosting, guest communication can make or break your reviews especially in Nashville. Responding within minutes—not hours—shows guests they’re valued. More importantly, swift problem-solving turns potential negative experiences into positive ones.
For example, if the AC stops working in July, having a trusted local vendor on speed dial can mean the difference between a 5-star review and a refund request.
3. Hospitality First
Property management in Nashville isn’t just about keeping a place clean and functional—it’s about making guests feel genuinely welcome. This city is famous for its Southern charm, and that should come through in every stay.
Small touches go a long way: a handwritten welcome note, calling out a birthday or anniversary on your digital welcome screen (Tidbyt), or offering unique local recommendations that they won’t find in a generic Google search. These details help guests feel seen, celebrated, and cared for.
4. Go the Extra Mile to Make Guests Feel Special
Surprise and delight works. Maybe it’s leaving a bottle of local wine for an anniversary stay, or upgrading guests to an early check-in when possible. These unexpected extras can turn a one-time guest into a repeat booking.
For Airbnb cohosts, this isn’t about expensive gestures—it’s about thoughtful personalization that makes a stay feel unique.
5. You Can’t Please Everyone, But You Can Be Kind
Even if you run the best property management company in Nashville, you won’t be everyone’s favorite. A guest might dislike your décor or prefer a different neighborhood. That’s okay.
The key is to treat every guest interaction with respect and kindness. Sometimes, genuine empathy in your messages can defuse even the toughest situations.
6. Don’t Be Afraid to Ask for Reviews
Guests are busy. They’re sightseeing, attending events, or rushing to the airport. That’s why you need to proactively but politely ask for reviews.
For cohosts, setting up automated follow-ups (within Airbnb’s messaging system) after checkout can significantly boost review rates. Remember, high review counts build trust—and trust converts browsers into bookers.
7. Guests Notice the Details
Design and communication go hand in hand. From your listing photos to the accuracy of your amenity descriptions, details matter. If your Nashville rental says “fully stocked kitchen,” make sure guests find more than a single frying pan. We add white noise machines to all rooms, provide welcome basket snacks, high-quality toiletries, unlimited firewood & Nespresso coffee.
When cohosting, think of yourself as the bridge between property owner and guest—ensuring the guest experience matches or exceeds expectations.
8. Create an Experience, Not Just a Stay
Guests don’t just book a bed—they book a feeling. Especially in Nashville, travelers want more than four walls and a roof. They want design, comfortable amenities, and to make memorable moments.
Think Instagram-worthy photo spots within the property, curated décor that reflects Nashville’s charm, and a relaxing hot tub for unwinding after a day of exploring. These elements help guests connect to the city—and make your property stand out online.e.
Final Thoughts
From resilience to personalization, these eight lessons have shaped how I approach Airbnb cohosting and property management in Nashville. They’ve helped me earn over 140 five-star reviews, build guest loyalty, and drive consistent bookings.
If you’re starting, remember: It’s the small, consistent actions that create big, lasting results. And if you’re seasoned, there’s always room to refine, innovate, and surprise your guests.
Need someone to manage your property in Nashville?
Book a call with us today and see if we’re the right fit to maximize your income, protect your investment, and give your guests the 5-star experience they’ll rave about.
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